Returns & Exchanges Policy


If you are not 100% satisfied with your purchase, products may be returned for refund or exchange up to 30 days after you receive your order. Products returned for refund will receive a refund for the product only, excluding your shipping cost. 
 
Products will only be accepted for return or exchange if the following conditions are met:
  •     The product does not show excessive wear.
  •     The product is not damaged by use or modification.
  •     The Safety Seal is intact.
  •     The product is returned in its original packaging.
  •     The product is returned with a copy of the original order receipt (to ensure proper credit).
 
Returns and exchange instructions:  
 
Please send the product back with your original receipt and a note to let us know if you want a refund or return. If you wish to exchange a product for one that is a different price, please call us at 1-888-859-8901 or email info@myfootshop.com. 
 
Post-Op Shoes, Skin Care and Pedicure Products - why can't I return them?
 
Safety seals on skin care products are for your protection.  An open Post-Op shoe, broken seal on a skin care product or use of a pedicure product makes it impossible to re-shelf or re-sell the product.
 
Manufacturers Defects:
 
Defective Insoles & Arch Supports may be returned for replacement or credit up to 6 months from the date of purchase. Any other defective products may be returned for replacement or credit up to 30 days from the date of purchase.  To ensure proper credit, defective products must be returned with a copy of the original invoice. Myfootshop.com reserves the right to determine whether the failure of a product is due to a manufacturer's defect or due to normal wear and intended product use. It is best to give us a call when you think a product is defective, so we can determine the easiest way to resolve the problem.
 
Lost shipments: 
 
Occasionally packages get lost.  In our experience, most packages turn up after being accepted by a relative or neighbor.  If USPS tracking is unable to confirm delivery of a package, we will reship the order.  When a shipment seems lost, our policy is to wait 10 business days from the date of the original shipment before shipping a new replacement order.  


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www.myfootshop.com      1-888-859-8901      info@myfootshop.com      301 Fields Lane, Brewster, NY 10509