Returns & Exchanges Policy

Through Medically Guided Shopping, we help you find the right diagnosis and the right product, the right way. We want you to be 100% satisfied with your experience and your purchases from  

We help you find the right diagnosis, the right product, the right way, but we cannot guarantee that our products will improve your particular foot or ankle condition. We strive to be as fair as possible and hope that you will be fair with us. If you choose a product and later determine that it does not help your condition, it is returnable only if it meets the requirements below. 

Contact us:  If you have a question you wish to ask before you start the product return process, you can contact us through email, Live Chat, or by phone (1-888-859-8901). We're available between 8:30am and 4:00pm ET.

Returns and Exchanges:  Products (with the exceptions found below) may be returned for refund or exchange up to 30 days after you receive your order. To begin the product return procedure, simply login to your account at Myfootshop and click the "Return Item(s)" button adjacent to your order. If you do not see the "Return Item(s)" button, it means that more than 30 days have elapsed since receipt of your products. Returns made after the 30-day window are possible only with prior authorization from Customer Service and will receive store credit rather than a refund.  Products returned for credit will receive a 100% refund less the cost of shipping.  Products will only be accepted for return or exchange if the following conditions are met:

1.    ​The product does not show wear.

2.    ​The product is not damaged by use.

3.    The product has not been modified.

4.    ​The product is returned in its original packaging.

5.    ​The product is returned with a copy of the original order receipt (to ensure proper credit).

6.    The product is neither a skin care product with a broken seal or a gel product. (see next section below)

If your return does not meet these criteria, we reserve the right to deny the return, issue either a refund or store credit. 

If you need to exchange a product for a different size, simply mention this in your comments when completing the returns authorization form, or optionally you can add these instructions to your return package and we will exchange your item for the product you prefer. However, if you wish to exchange a product for one that is different and more costly, you will have to give us a call at 1-888-859-8901 to provide your credit card information, as we do not store any payment information.


Important - For health and safety reasons, some products may not be returned under any circumstances,  These products include - 

        1. Skin care products with a broken seal may not be returned for a refund or credit.
        2. Gel products may not be returned for a refund or store credit.  
Why can't gel products be returned?  Gel products are porous and contain mineral oil.  When placed in the shoe or on the foot, gel products attract particulate material, skin cells and body oils.  A single use of a gel product makes it impossible to re-shelf or re-sell the product.  This policy is important to ensure the health and safety of our customers.  

Manufacturers Defects: Defective products may be returned for replacement or credit up to 1 year from the date of purchase.  To insure proper credit, defective products must be returned with a copy of the original invoice. reserves the right to determine whether the failure of a product is due to a manufacturers defect or due to normal wear and intended product use. It is best to give us a call when you think a product is defective, so we can determine the easiest way to resolve the problem.

Return Instructions: Please be sure to include a copy of your receipt and send your return to: Returns
1159 Cherry Valley Rd.
Newark, Ohio  43055

Damage in shipment:  We take every possible precaution to ensure that your order will arrive intact and undamaged. However, mistakes in the shipping chain do happen, so give us a call if your products arrive broken or damaged. After speaking with you, a replacement product will be forwarded to you right away.

Lost shipments: USPS and UPS have proven to be reliable methods of shipping, but occasionally packages do get lost.  In our experience, most packages turn up after being accepted by a relative or neighbor.  If USPS or UPS tracking are unable to confirm delivery of a package, we will reship the order.  When a shipment seems lost, our policy is to wait 10 business days from the date of the original shipment before shipping a new replacement order.  Most shipments are eventually found during that 10 day period.

If USPS or UPS tracking confirms delivery to your zip code, we must assume that your package was indeed delivered.  We will make every effort to help you contact your local postal or UPS branch to find out more information regarding your package.  If a customer claims that they have not received their order, but USPS or UPS tracking confirms delivery to their zip code, cannot be held responsible and will not resend the order.