Returns & Exchanges Policy


Returns & Exchanges


Products may be returned for refund or exchange up to 30 days after you receive your order. Products returned for refund will receive a refund for the product only, excluding your shipping cost. Products will only be accepted for return or exchange if the following conditions are met:

  • The product does not show wear.
  • The product is not damaged by use or modification.
  • The safety seal is intact.
  • The product is returned in its original packaging.
  • The product is returned with a copy of the original order receipt (to ensure proper credit).

Returns and exchange instructions

2. Click on the "Return Item(s)" button adjacent to your order.
3. Select the item(s) you would like to return or exchange.
4  Use the comments section to describe your issue and how we can be of help.
5. If you wish to exchange a product for one that is a different price, please call us at 1-888-859-8901. 

If you do not see the "Return Item(s)" button, this likely means that more than 30 days have elapsed since receipt of your products. 


No Hassle Returns
If you are not 100% satisfied with your purchase, simply return it within 30 days for a full refund minus shipping. Postage for
 return shipping is paid for if the product is defective or shipped in error.


Post-Op Shoes, Skin Care and Pedicure products - why can't I return them?
Safety seals on skin care products are for your protection. An open Post-Op shoe, broken seal on a skin care product or use of a pedicure product makes it impossible to re-shelf or re-sell the product.


Manufacturers Defects
Defective Insoles and Arch Supports may be returned for replacement or credit up to 6 months from the date of purchase. Any other defective products may be returned for replacement or credit up to 30 days from the date of purchase. To ensure proper credit, defective products must be returned with a copy of the original invoice. reserves the right to determine whether the failure of a product is due to a manufacturer's defect or due to normal wear and intended product use. It is best to give us a call when you think a product is defective, so we can determine the easiest way to resolve the problem.

Lost shipments
Occasionally packages get lost.  In our experience, most packages turn up after being accepted by a relative or neighbor.  If USPS tracking is unable to confirm delivery of a package, we will reship the order.  When a shipment seems lost, our policy is to wait 10 business days from the date of the original shipment before shipping a new replacement order.


********************************************************************************************      1-888-859-8901      301 Fields Lane, Brewster, NY 10509